Channels & flows
We configure the channels you need, the queues and the rules that route interactions to teams.
Daktela implementationConnected conversations. A coordinated team.
We implement Daktela for support and sales teams that need to handle phone, email, chat and messaging in one shared environment.
How we implement Daktela
Integration & context
We plan the connections with your CRM and ERP so agents can see the information that matters.
Adoption & reporting
We train users and set up the reports needed to coordinate support and sales.
Features and integrations are chosen according to the channels in use, the team’s processes and existing applications.